How to Successfully On-board 130,000 Acquired Loan Files

For a top-20 U.S. bank, the acquisition of two smaller banks created a huge influx of mortgage and loan files. To integrate the acquired files into its existing operations, the bank needed to undertake four steps: Review and organize the files, purging all non-records. Convert retained paper files to the bank’s standard formats for folders […]Read More

Best of 2016 Part 1: The Year’s Top Case Studies

To help you prepare for the challenges of the new year, we are counting down your top records management resources of 2016. In a four-part series, we are bringing you the top case studies, white papers, blog posts, videos, and guides – all chosen by your records management colleagues! To kick-start the series, we bring […]Read More

RIM in Banking: How to Make Your Loan Vault More Efficient – Part 1

In our tours of loan vaults, we have observed many examples of poor processes that hamper loan operations, including excessive manual handling of files and inefficient storage and retrieval practices. Together, these issues lengthen the time it takes to process loan files and severely limit the capacity of the vault. Fewer loans processed equals lower profitability. In addition to that, the error-prone manual processes create significant compliance risks. In a two-part blog post, we outline seven proven best practices that will help you avoid these issues and maximize the productivity of your loan vault.Read More

Change equals opportunity – Part 2: How to manage change

In our last blog post, we looked at the benefits of embracing change and using it as an opportunity to improve your records management program. Unfortunately, not all change initiatives go according to plan. The failure rates can be unnervingly high with projects such as document conversions and the implementation of electronic records management systems. To help you avoid that fate, we’ll share tips to help you successfully navigate changes in your records management program.Read More